At PhysioFlexy, your privacy is important to us. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our website and physiotherapy services. By using our platform, you consent to the practices described in this policy.

We collect personal information that you voluntarily provide when booking a session, registering an account, or contacting us. This includes your full name, email address, phone number, location, and relevant health or medical information required to deliver safe and effective physiotherapy care.

The information we collect is used to confirm and manage your bookings, assign the right physiotherapist for your condition, communicate session updates and reminders, improve our services, and send relevant health tips or promotional offers (only with your consent).

Any health-related information you share with us is treated with the highest level of confidentiality. This data is used solely to personalize your treatment and is accessible only to your assigned physiotherapist and our internal care team. We do not disclose your health data to any third party without your explicit consent.

PhysioFlexy does not sell, trade, or rent your personal information to third parties. We may share limited data with trusted service providers (such as payment gateways and SMS services) solely to operate our platform. These partners are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can choose to disable cookies through your browser settings; however, some features of our website may not function properly as a result.

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All online transactions are encrypted using SSL technology. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal data only for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time by contacting our support team.

You have the right to access, correct, or delete your personal information held by PhysioFlexy. You may also opt out of marketing communications at any time. To exercise any of these rights, please reach out to us at support@physioflexy.com.

PhysioFlexy may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a prominent notice on our website. Continued use of our services after such changes constitutes your acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy, please contact us at info@encodino.com.